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frequently asked
questions
SHIPPING & DELIVERY
We use a variety of methods to ship your items to be delivered to your doorstep. Due to the nature of our products, they are sometimes detected and rejected for export. This might mean that the original tracking number that was generated and emailed to you has been rendered invalid. Please reach out to us if you noticed any anomalies on your tracking status.
As listed in our shipping policy, items marked DELIVERED in the tracking we provide you we are not responsible for after the fact. Unfortunately in our industry we are targeted for fraud often so we have to take this approve and we use the tracking and delivery companies to confirm delivery.
Usually you will receive the package in 10-15 days after your payment.
returns
We can except a request for an exchange within 7 days of the item being delivered. After this, the item/s are yours and not eligible for exchange. you can contact us to do an exchange at somsbingo@gmail.com or WHATSAPP: +8618501904064 .
ORDERS
Of course, you can contact us to cancel the order within 24 hours of placing the order. If you want to cancel the order, please contact us WHATSAPP: +8618501904064 or email somsbingo@gmail.com
